Contact GH Bass & Co.


To contact our Customer Service Department click here.


GH Bass & Co. Free Shipping*


Bassshoes.com offers FREE UPS ground shipping within the Continental United States. Please allow 3-10 business days to receive your order. Orders shipping to Alaska and Hawaii must be shipped via one of the expedited shipping options.

*Free shipping does not apply to PO Boxes, US Territories or APO/FPO. These orders will be shipped via USPS Priority mail for a charge of $8.50 per order.




GH Bass & Co. Express Shipping


BassShoes.com offers expedited shipping at an additional cost. Expedited orders placed before 2 PM EASTERN on a business day will be shipped out the same day. All other orders will be shipped out the next business day.

The following shipping options are available:
UPS 2nd Day Air (2 business days) Shipping/handling: $17.50 per order
UPS 3 Day Air (3 business days) Shipping/handling: $12.50 per order
USPS Priority Mail Shipping/handling: $8.50 per order



GH Bass & Co. Return Policy


If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund (minus shipping charges paid). You can return your purchase up to 45 days from the original purchase date. Products must be in the condition they were received and in the original shoebox and packaging.

BassShoes.com will ONLY accept returns from BASSSHOES.COM.

*Shoes purchased from BASS OUTLET STORES must be returned to the retailer that sold you the merchandise.** For questions regarding Bass Outlet store product, please contact them directly at http://www.pvh.com/contact_us.aspx.

To proceed with your return, please log on to MY ACCOUNT and download the RETURN AUTHORIZATION FORM. All returns sent without a return form will be refused by our receiving department. It is our recommendation that you send your return package using UPS or US mail. This allows you to track and insure prompt delivery of your Package. We are sorry, return shipping and handling fees are NON-REFUNDABLE.

For all other questions please contact us.




GH Bass & Co. FAQS


Q: How do I contact Customer Service?
A: Our Customer Service representatives are available Monday thru Friday 10 am to 4:30 pm EST. Please contact us.


Q: How is my order shipped?
A: Bassshoes.com offers FREE UPS ground shipping within the Continental United States. Please allow 3-10 business days to receive your order. Orders shipping to Alaska and Hawaii must be shipped via one of the expedited shipping options.

Free shipping does not apply to PO Boxes, US Territories or APO/FPO. These orders will be shipped via USPS Priority mail for a charge of $8.50 per order.


Q: Can I expedite my shipping?
A: Yes, BassShoes.com offers expedited shipping at an additional cost. Expedited orders placed before 2 PM EASTERN on a business day will be shipped out the same day. All other orders will be shipped out the next business day.

The following shipping options are available:

UPS Second Business Day Shipping/handling: $17.50 per order
UPS Third Business Day Shipping/handling: $12.50 per order
USPS Priority Mail Shipping/handling: $ 8.50 per order


Q: Can I return my Bass shoes that I purchased from a Bass Outlet store to this website?
A:

THE BASSHOES.COM WEBSITE IS PRIVATELY OWNED AND OPERATED BY HARBOR WHOLESALE, LTD. AND AFFILIATES, THE WORLDWIDE FOOTWEAR LICENSEE OF THE G.H. BASS & COMPANY BRAND, AND HAS NO AFFLIATION WITH ANY RETAIL STORES, INCLUDING G.H. BASS OUTLET STORES.

For questions regarding Bass Outlet store product, please contact them directly at http://www.pvh.com/contact_us.aspx

 




Q: I want to return my BassShoes.com purchase! What do I do?
A:

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund (minus shipping charges paid).
You can return your purchase up to 45 days from the original purchase date. Products must be in the condition they were received and in the original shoebox and packaging.

BassShoes.com will ONLY accept returns from BASSSHOES.COM.

*Shoes purchased from BASS OUTLET STORES must be returned to the retailer that sold you the merchandise.**
For questions regarding Bass Outlet store product, please contact them directly at http://www.pvh.com/contact_us.aspx.

To proceed with your return, please log on to MY ACCOUNT and download the RETURN AUTHORIZATION FORM. All returns sent without a return form will be refused by our receiving department. It is our recommendation that you send your return package using UPS or US mail. This allows you to track and insure prompt delivery of your Package. We are sorry, return shipping and handling fees are NON-REFUNDABLE




Q: Is it safe to use my credit card on your site?
A: Shopping at BassShoes.com is safe. Our site is protected by SSL encryption technology.


Q: Is it safe to use my debit card online?
A: Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order.
Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.


Q: What is the status of my order?
A: Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.



Q: How long will it be before I receive my order?
A: For standard shipping, you should receive your order within 3-10 business days. Please allow additional time for shipments to APO/FPO addresses.



Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, and American Express for all orders.


Q: Do you ship to addresses outside the United States?
A: We are sorry, at this time we do not ship outside the US.


Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Free shipping does not apply to PO
Boxes, US Territories or APO/FPO. These orders will be shipped via USPS Priority mail for a charge of $8.50 per order


Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.


Q: Do you do back orders?
A: BassShoes.com does not back order. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.


Q: Do you have a printed catalog?
A:  Our entire GH BASS line is online; we do not have a printed catalog.


Q: Do you offer gift certificates and/or gift cards?
A: At this time we do not offer Gift Certificate/Gift Cards. We hope to offer these in the near future.


Q: What are cookies? Do I need to enable cookies on my browser to shop at BassShoes.com?
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.


Q: When will my credit card be charged?
A: Your credit card will be charged at the time your order is placed. Your shoes will ship as they are available.


Q: How do I contact Bass Public Relations?
A: Please contact LESA WRIGHT McHALE + company via email at Lesa Wright McHale


For more information about how BassShoes.com uses cookies, see our privacy policy.